Sales and Client Relationship Manager

Amazing opportunity to take the initiative as Sales & Client Relationship Manager to support women to thrive professionally, personally and socially.

About ISC Group

ISC Group, formerly the Insurance Supper Club, was founded 20 years ago as a network for senior women in insurance. Today, it is a global membership organisation supporting 10,000+ women at all career stages across seven countries. With 100+ corporate partners, ISC provides structured mentoring, coaching, networking, and professional development programmes that help women advance into leadership and board roles.

As Sales & Client Relationship Manager, you’ll build relationships with corporate partners and members and play a key role in driving real change within the insurance sector. Our client group comprises a highly prestigious corporate partner membership base.

“We are looking for someone with an entrepreneurial mind who is straightforward, proactive and energetic. Does not accept the status quo and is happy to initiate change”

This exciting role offers the flexibility to work remotely.   You will also be required to attend our monthly in person meeting in London for team collaboration as well as attending client events as required - usually in the City of London.

You will support the CEO in developing the corporate membership through proactive client outreach and member engagement, and you will be responsible for 360-degree account management throughout the life cycle of the corporate membership.  You will ensure corporate members and partners receive the highest level of client servicing through regular review meetings and proactively promote the ISC Events programme to member organisations. As the client interface for ISC, you will deliver a truly Consultative approach to our member organisations to maintain continuity of the relationship and ensure they optimise the benefits our membership programme offers. You will provide an Advisory role so clients are fully aware of the constantly evolving programme of events, encouraging client engagement and helping achieve target membership renewals.

THE ROLE:-

Client Relationship Management

• Own the end-to-end renewal process for existing portfolio of UK and EU corporate clients and act as the primary point of contact throughout the renewal life-cycle
• Build trusted and transparent relationships with representatives of our corporate clients
• Conduct regular account reviews to understand clients' budgets, business priorities and evolving needs, ensuring a high-quality customer experience that supports long-term retention.
• Proactively promote the ISC Programme and membership initiatives to member organisations.
• Ensure regular engagement with Corporate members to monitor clients' behavioural patterns/feedback/recommendations
• Be regarded as the ‘go-to’ person for clients, respond proactively to client requests and ensure they optimise the benefits provided to them through membership subscriptions.
• Provide a Consultative approach to dealing with client membership requirements and work ‘in partnership’ with client representatives.
• Support the implementation of revenue-generation initiatives, including campaign management.
• Achieve the renewal target for UK and International clients/regions.
• Build and nurture relationships with corporate partners and sponsors to deliver objectives.
• Provide excellent client management from lead to closure
• Generate continued interest in ISC programme to encourage event attendance/participation
• Develop tailored renewal strategies for each corporate member account
• Identify opportunities to upsell and cross-sell membership programmes to existing clients to drive growth and develop accounts.
• Maintain regular contact to strengthen engagement between renewal cycles
• Onboard and offboard members
• Attend ISC events as required to ensure understanding of needs and build and maintain member engagement
• Host welcome meetings for new members and present ISC credentials.
• Understand individual client needs/expectations to deliver on clients' objectives and mitigate risk of renewal loss

Sales & Business Development

• Increase the number of corporate partners in the UK and internationally
• Develop prospect clients
• Initiate x-sell and up-sell opportunities to increase membership
• Follow up and track leads and enquiries to closure
• Attend networking events to foster relationships in the financial services community
• Work closely with CEO to raise corporate profile and outreach to Industry contacts
• Collaborate with partners on marketing initiatives to extend client membership base
• Use of CRM for sourcing client information and outbound communication
• Manage on-boarding/off-boarding of clients

Key Skills

• Personable with a diplomatic style and able to engender trust
• High ethical standards
• Intuitive!
• Motivated and driven
• Commercial with a proactive approach to developing relationships
• Consultative, with proven negotiation and influencing skills
• Proven track record in a ‘sales’ and/or client relationship management role
• Understanding of the financial services industry is an advantage
• Ability to deliver on commitments and work to targets.

Why Join Us?

• Make a global impact by supporting women in leadership across the insurance industry.
• Work remotely with flexibility, with monthly team meetings in London for collaboration, as well as some face-to-face events - usually in London.
• Be part of a small, dynamic team where your ideas and contributions drive real change.
• Develop corporate partnerships with high-profile organisations in the financial and insurance sectors

How to Apply

We are looking for genuine passion and commitment from our Sales & Client Relationship Manager to support ISC Group in transforming the future of leadership by inspiring companies to invest in our women. Email your CV to: angela@isc-group.co

Please note that this role involves occasional attendance at corporate events in London, and is a contract/freelance role. Please provide your day rate in a covering note as part of your application.

Apply now and help us build a stronger, more inclusive future for women in insurance