Credit Controller (Remote)

Future Health Biobank is one of Europe’s longest-established family stem cell banks, providing cord blood, cord tissue, dental pulp stem cell storage, and genetic screening services. We operate within a highly regulated healthcare environment, working closely with hospitals, clinicians, and families at one of the most important moments of their lives.

Finance/Credit Control Team Leader

Department: Finance

Reporting Manager: Group Financial Controller

Deputy To: None

Deputised by: Finance/Credit Control Team Leader

Purpose of the Job

To ensure efficient and quick cash collection from customers and resolve any issues before they become bad debt.  We are looking for a candidate who has the ability to communicate effectively in English, French and German.

Key Responsibilities

• Run weekly aged debt reports for UK & Swiss B2C and UK B2B ledgers
• Send weekly mail mergers/dunning notices chasing debt
• Make follow-up phone calls
• For B2B customers, ensure invoices are cleared for payment before the due date
• Escalate queries to Customer Care when a complaint has been made
• Escalate accounts for debt collection where necessary.
• Checking the Swiss invoices before sending them to clients
• Arranging and emailing payment plans to customers
• Adding payment plan details to Salesforce
• Keeping notes and data up to date on Intacct
• Review the B2B billing spreadsheet and invoice accordingly
• Monitor emails, ensuring a swift response

Safety

• Ensure compliance with company health and safety procedures
• Ensure compliance with SOPs and COSHH protocols
• Completion and maintenance of fire, gas and manual handling training
• Report any health and safety concerns immediately to the Operations Manager

Additional

• Any other duties deemed appropriate by the reporting manager

Requirements

Education and Experience

The role would suit an individual seeking an accounting position within a small finance team.

• Good telephone manner
• Good experience with spreadsheets and prior use of computerised accounting systems
• Highly organised with good time management skills
• High degree of accuracy and attention to detail
• Multilingual (French, German, English)

Salary expectation: £30,000 p.a. 37.5 hours a week working 9am – 5pm Monday to Friday, with a 30-minute unpaid lunch break.

Other benefits include:

• 25 days holiday plus Bank Holidays (pro rata for part-time colleagues)
• Access to Sage Benefits (post three months employment)
• Contributory Company Pension Scheme
• Life assurance policy (post 6 months employment)
• Free onsite parking if needed

If you have any questions regarding your application please email Orla Godfrey - OGodfrey@FHBB.com