Part-Time Central Services Administrator

The Minster Centre is a registered charity based in Queens Park, London NW6, that trains psychotherapists and counsellors. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre also provides a psychotherapy and counselling service to the local community and has several rooms that are hired out for therapy, training, and events. Role summary The Central Services Administrator is a critical role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients, therapists, and staff members that is friendly, professional, efficient, and aligned with The Minster Centre’s Ethos. The Central Services Team provides first-line support to staff and students and undertakes administrative duties crucial to the running of the Centre. The team are also often the first point of contact for members of the public who may be interested in therapy, training, or making general enquiries regarding The Minster Centre. The Minster Centre is a small, friendly organisation, and the Central Services Administrator needs to be adaptable and flexible, with a strong ability to work in a team and collaborate within a continuously evolving environment. The Central Services Administrator role is varied, and you will be expected to exercise initiative and autonomy to respond to the Centre's needs. The ideal candidate will have previous administration and front-of-house experience to help ensure that all building users (students, staff, room hirers and clients) are welcomed and that the building is available and set up for training and therapy services. Furthermore, they will be organised, have excellent IT skills and knowledge, be proficient in using Zoom, or be enthusiastic about learning. They will be able to work calmly and efficiently under pressure, with staff and service users at all levels and from all backgrounds. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills further to develop them within a busy therapy and training environment.   Terms and conditions Hours: Part-time 23 hours per week; Mondays to Thursdays (inclusive): 3 pm – 7.30 pm, Saturdays: 9 am – 2 pm Location: The Minster Centre, Queens Park, NW6 6RD Salary range: £17,718 pro rata (£26,178 FTE) Contract: This role will be offered on a fixed-term basis until the end of the 2026-27 academic year and then reviewed, with potential for it to become permanent. Annual leave: 33 days (including bank holidays) pro rata Reports to: Central Services Manager Duties and responsibilities Facilities & Operations Management

• Staffing & Rota Coordination: Collaborate with the Facilities & Membership Manager to manage the building rota, ensuring seamless coverage for staff absences and holidays.
• Access Control: Co-coordinate building access, including the daily opening and closing procedures of the premises.
• Incident Response: Respond appropriately to building emergencies in accordance with training provided.
• Premises Maintenance: Ensure the building remains tidy, presentable, and welcoming, and manage inventory and order stationery and supplies.

Event Logistics & Technical Support

• Event Coordination: Plan and execute events, room setups, and provide hands-on support for key functions such as Open Days, Graduation, and coffee mornings.
• On-Site & Virtual Support: Provide technical assistance for online and hybrid sessions, including Zoom support, basic Moodle/MS Office troubleshooting, and routine AV setups in training rooms.
• Venue Bookings: Manage the room booking system from initial inquiry to final booking, collaborating with the Finance team to facilitate accurate invoicing.

Stakeholder Engagement & Communications

• Front of House: Act as the first point of contact for visitors, managing incoming telephone calls and providing accurate information to building users, the public, prospective students, and alumni.
• Enquiry Management: Take ownership of enquiries and see them through to a resolution efficiently and professionally.
• Information Flow: Monitor and triage shared mailboxes (including Central Services, Placements, and Membership), escalating high-priority correspondence to the Facilities & Membership Manager as required.

Finance & General Administration

• Financial Admin: Maintain and reconcile petty cash.
• Data & Systems Management: Undertake cross-team administrative tasks to support organisational efficiency.
• Ad-hoc Support: Undertake other duties as reasonably required by the organisation.

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties that fall within the scope of the role, in consultation with the Central Services Manager or the Management Committee. The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act. How to apply Please apply by sending 1) your CV, 2) a covering email and 3) the monitoring forms available on our website by 12 pm Friday, 4th September 2026, by email to Afua Pierre, HR & Governance Manager, hr@minstercentre.ac.uk.  Interviews will be conducted on Friday, 11th September 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information, please get in touch with Leon John, Central Services Manager, leon@minstercentre.ac.uk This post is being advertised internally and externally. We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQI+ community, care leavers, people with disabilities (visible or hidden) and those from other minoritised groups. If you require any adjustments during the recruitment process, please let us know. To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK. If you are a practising therapist, please review whether you currently have any Minster Centre students as clients, and, if so, in which year, and let us know so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students. This post is exempt from the Rehabilitation of Offenders Act 1974. Therefore, applicants are required to declare any convictions, cautions, reprimands, and final warnings that are not protected on the form provided. A note about AI: We recognise the value of AI in helping to refine job applications; however, we prefer candidates to write their own personalised cover letters and CVs. AI software frequently generates applications that are generic, impersonal, or repetitive. At the Minster Centre, we appreciate authenticity – An application that has been primarily self-generated allows us to assess your unique interpersonal skills and relevant experience. We look forward to receiving your application!

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